Due to an increased amount of last minute cancellations and no shows and a long list of clients that are on our waiting list for an appointment with us; we unfortunately have had to review our cancellation policy, this is set out below:
Your appointments are very important to the Silks Hair Beauty and Tanning team, it is reserved especially for you, we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 48 hours’ notice for cancellations.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 24 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a Cancellation fee will apply.
- Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.
- “NO SHOWS” will be charged 100% of the reserved service amount.
- Appointments made within the 24 hour period and need to cancel, the client then must cancel within 4 hours of the appointment time or they will result in a charge equal to 50% of the reserved service amount.
- Any Wedding Services or Pamper Parties will need to be paid for in full at the time of booking.
The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our Silks Hair Beauty and Tanning team member’s schedules filled, thus better serving everyone. Our policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.
As a courtesy, we will call and confirm your service appointments one business day prior to your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.
Thank you for your assistance in this
The Silks Team xxx